http://kb.reckon.com.au/quickfaq.asp

1. Close Accounts Business;
2. Open the Devices and Printerswindow;
   1. Right-click on the QuickBooks PDF Converter

1.                                          i.    Accounts Business 2013:  QuickBooks V4 PDF Converter
2.                                         ii.    QuickBooks 2012-13 and earlier:  QuickBooks V303 PDF Converter

and view the printer queue.  Delete items in the queue then close the window.

2. Close the Devices and Printers window;

2. Delete the QuickBooks printer files – QBprint.qbp and wpr.ini:

Accounts Business 2013

1. Windows 8, 7 & Vista

1.                                           i.    Go to C:\Program Data\Intuit\ReckonAcoounts 2013\ and delete QBPRINT.QBP;
2.                                          ii.    Go to C:\Program Data\Intuit\Quickbooks 2013\ and delete WPR.INI;

If you cannot see C:\Program Data then it is hidden.  To unhide it click on Organize > Folder and Search Options > View > and in the Advanced Settings box, under Hidden files and folders, click on the radio button Show hidden files, folders and drives.

1. b.    Windows XP: 
   1.                                               i.        C:\Documents and Settings\All Users\Application Data\         Intuit\ReckonAccounts 2013\ and delete QBPRINT.QBP;
   2.                                              ii.        C:\Documents and Settings\All Users\Application Data\         Intuit\QuickBooks 2013\ and delete WPR.INI;

Quickbooks 2012-13 and earlier

1. b.    Windows 8, 7 & Vista: 

C:\Program Data\Intuit\QuickBooks 2012-13\ and delete QBPRINT.QBP and WPR.INI;

If you cannot see C:\Program Data then it is hidden.  To unhide it click on Organize > Folder and Search Options > View > and in the Advanced Settings box, under Hidden files and folders, click on the radio button Show hidden files, folders and drives.

1. c.    Windows XP: 

C:\Documents and Settings\All Users\Application Data\ Intuit\ QuickBooks 2012-13\ and delete QBPRINT.QBP and WPR.INI;

1. Open the Devices and Printerswindow again;
   1.                                           i.    Select Local Port and click the New Port button;
   2.                                          ii.    In the Enter a port name field, enter Accounts PDF Printer, click OK, and then click Close;
   3.                                         iii.    Be sure that the Accounts PDF Printer port is selected in the Ports list and click Apply;
   4.                                           i.    Click on Spool print documents so program finishes printing faster;
   5.                                          ii.    Clear the checkbox labelled Enable advanced printing features;
   6.                                         iii.    Click on Print directly to printer;
   7.                                        iv.    Click the Driverdrop-down arrow and select:
      1. Accounts Business 2013: Amyuni Document Converter 400;
      2. Quickbooks 2012-13 and earlier:  Amyuni Document Converter 300;
      3. Click Apply and then click OK;

1. right click your QuickBooks PDF Converter > Printer Properties > Ports tab > Add Port button;

2. Click the Advanced tab:

5. Right-click the Windows taskbar and choose Task Manager;
   1. Click the Processes tab;
   2. Select splWOW64.exe and click the End Process button:

• Windows 8, 7 and Windows Vista: Click End Process in the warning window;
• Windows XP: Click Yes in the warning window;

6. Close all applications and restart the computer.
7. Right-click your QuickBooks / Accounts Business desktop icon and select Properties > Compatibility:
   1. Accounts Business 2013:  Under Privilege Level, tick the box Run this program as an administrator;

1. QuickBooks 2012-13 and earlier:
   1.                                           i.    Tick the box Run this program in compatibility mode for:
   2.                                          ii.    Select Windows XP (Service Pack 2) from the dropdown menu;
   3.                                         iii.    Under Privilege Level, tick the box Run this program as an administrator;

3. Click Apply and OK to save and close.

7. Launch Accounts Business and test printing and emailing.